Voices & Journeys

Privacy Policy & Service Disclaimer

Last updated: [December 11 2025]

1. Introduction

Voices & Journeys is committed to creating a safe, respectful, and confidential space for anyone who seeks emotional support. This document explains how your information is handled and clarifies the nature of the services offered.

By using this website or booking a session, you are agreeing to the policies and disclaimers outlined here.

PRIVACY POLICY

2. Information We Collect

We may collect the following types of information:

Information you provide directly

• Name

• Email address

• Any information you choose to share through booking forms, contact forms, or during communication with us

Automatically collected information

This website may collect basic technical data such as:

• Browser type

• Device information

• Pages visited

• General traffic analytics

This information helps improve website performance and user experience.

3. How Your Information Is Used

Your information is used solely to:

• Communicate with you about your session

• Provide emotional support services

• Schedule, manage, or update appointments

• Improve website functionality

• Respond to questions or inquiries

We do not sell, rent, or share your information with third parties for marketing purposes.

4. Confidentiality

Anything you share during a session is treated with care and respect. Voices & Journeys is a supportive, non-clinical space, and your privacy matters.

Confidentiality may be broken only if:

• There is a risk of serious harm to yourself or someone else

• There is a legal requirement to disclose information (rare, but possible)

• There is a belief that a child is at risk of harm or has been harmed

These situations are the only exceptions.

Otherwise, your conversations remain private.

5. Data Storage

Your information is stored securely through the booking platform and email services we use. We take reasonable steps to protect your data from unauthorized access.

If you ever wish to have your information deleted, you may contact us directly.

6. Cookies

This website may use cookies to improve navigation and analyze site traffic. You can disable cookies through your browser settings at any time.

SERVICE DISCLAIMER

7. Nature of Services

Voices & Journeys provides emotional support through mindful, intuitive, empathic listening, not clinical or medical services.

Our services are:

• Non-therapeutic

• Non-diagnostic

• Supportive in nature

• Based on presence, empathy, and active listening

Our services are not:

• Psychotherapy

• Counseling

• Medical advice

• Crisis intervention

• A substitute for professional mental health care

If you are in immediate crisis or experiencing thoughts of harm, please contact:

• Local emergency services

• A crisis hotline

• A licensed mental health professional

8. No Guarantees

While Voices & Journeys aims to offer a compassionate and supportive space, we cannot guarantee specific outcomes or emotional results. Every experience is personal and unique.

9. Eligibility

Services are available to adults (18+) unless otherwise stated.
By booking a session, you confirm that you are seeking non-clinical supportive conversation and understand the scope of the service.

10. Payment, Cancellation, & Scheduling

Payments and scheduling are handled through our booking system.
You are responsible for reviewing:

• Appointment times

• Cancellation policies

• Rescheduling guidelines

If you need assistance, you may contact us directly at any time.

11. Updates to This Policy

This Privacy Policy and Disclaimer may be updated from time to time. The “Last Updated” date at the top of this page reflects the most recent revision.

12. Contact

If you have questions about this Privacy Policy, Disclaimer, or how your information is handled, you can reach us at:

amanda@voicesnjourneys.com